If the seismic alert did not sound and you fear that a tremor will take you by surprise, you must report urgently. The C5 together with the Government of CDMX ask for help to locate dysfunctional alarms. Take your precautions.
If the seismic alert did not sound, the volume is too low, it is important to contact the corresponding agencies in order to make your report. We tell you how to do it and the information you need to have at hand.
Means to report the seismic alert in CDMX:
- Call 911: the staff of the emergency line is trained to locate the loudspeakers that do not work.
- Contact Locatel (*0311 and 55 5658 111): although you may be delayed, Locatel will help you register the problem.
- Download the CDMX App on your smartphone: in addition to consulting the free WiFi network points in the city, you will be able to report seismic speaker failures.
- Social networks: write a message or tag in a post to @C5_CDMX@GobCDMX @locatel_mx through Twitter.
- Visit the website of Atención Ciudadana de CDMX
Have the following information at hand
For your report to be effective you must provide some information such as:
- Full name and email.
- Fault presented by the seismic alarm.
- Exact location of the loudspeaker (street, number, neighborhood, zip code, city, reference data).
- ID of the loudspeaker; it is a label found on the alarm pole. It has between 4 and 6 digits. Although it will help to locate the fault more quickly, it is not a necessary requirement.
You may also be interested in: This is what you should do if you are hit by an earthquake in the CDMX Metro.